This privacy statement was last updated on 7 April 2023 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy

3. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

4. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

5. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

6. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

7. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

8. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

9. Contact details

Simon Vandamme
115A Avenue des Châteaux 7780 Comines
Phone number: +32472762671



This accessible language includes the basics of what personal data your shop can collect, store and share, and who can access the data. Depending on your settings and which extensions you use, the information shared may vary. We recommend that you consult a lawyer when deciding what information to disclose in your privacy policy.

We collect information when you place an order in our shop.

What we collect and store

During your visit to the site, we monitor :
  • Products you have seen: we use these to, for example, display products you have recently seen
  • Location, IP address and browser type: we use these to estimate taxes and shipping costs
  • Delivery address: we will ask you to enter it to estimate the shipping costs before you place the order, and to send the order to you!
We use cookies to track the contents of the shopping cart while you are browsing our site.

Note: you can detail your cookie policy, and link to this section from here.

When you purchase from our website, we will ask you to provide information including your name, billing address, delivery address, e-mail, telephone number, payment/credit card details and possibly account details such as login and password. This information will be used to:
  • Sending information about your account and order
  • Responding to requests, including refunds and complaints
  • Payment processing and fraud prevention
  • Set up your account for our shop
  • Comply with any legal obligations, such as tax calculations
  • Improve our shop offerings
  • Send you marketing messages, if you choose to receive them
If you create an account, we store your name, address, email, and phone number, which will be used to pre-fill the order validation for future orders. We generally store your information for as long as we need it for the purpose for which we collect and use it, and we are not legally required to continue to do so. For example, we store order information for XXX years for tax and accounting purposes. This includes your name, email and billing and shipping addresses. We also store comments or notices, if you choose to send them.

Who in our team has access to the data

Members of our team have access to the information you provide to us. For example, shop administrators and managers have access to:
  • Order information such as what was purchased, when and where it should be sent, and
  • Customer information such as your name, e-mail and billing and delivery information.
Our team has access to this information to process orders, process refunds and assist you.

What we share with others

In this section, you should list with whom you share data, and for what purpose. This includes, but is not limited to, statistics, marketing, payment gateways, carriers, and third party content.

We share data with third parties who help us manage our orders and shop services; for example --


In this section you can list which payment platforms you use to receive payments on your shop since you need to handle customer data. We have included PayPal as an example, but you should remove it if you do not use it.

We accept payments through PayPal. When processing payments, certain data will be transmitted to PayPal, including information required to process the payment, such as the total amount or billing information. Please read the PayPal privacy policy for more details.

Complianz | The Privacy Suite for WordPress

This website uses Complianz' Privacy Suite for WordPress to collect consent records. For this functionality, your IP address is anonymised and stored in our database. For more information, see the Privacy statement of Complianz.

WooCommerce Gift Cards

WooCommerce Gift Cards stores the following information as provided by gift card buyers:

  • Name of the sender.
  • Name of recipient.
  • E-mail address of the recipient.
  • Message from sender to receiver.

This information can be used to personally identify the sender and recipient(s), and is stored indefinitely.

Full access to all gift card data is limited to shop managers only. Shop managers can view and search by sender, recipient and gift card code. However, gift card messages cannot be viewed by shop managers.

Product modules

By using this extension, you can save personal data or share data with an external service. Find out how this works, including what you can include in your privacy policy.


By using this extension, you may be storing personal data or sharing data with an external service. Find out how this works, including what you can include in your privacy policy.


How we use your data

AutomateWoo uses personal data in many of its features and stores personal data in your WordPress database. We do not store any personal data from your website on our servers. You may need to adjust the suggested text below depending on your settings and workflows.

Suggested text: If you opt-in to receive marketing updates, we may use your personal information to provide you with product updates or marketing communications that we think may be of interest to you. Personal data may also be used by our internal system to automate our shop processes.

What we collect and store


AutomateWoo uses three cookies to activate the session tracking and shopping cart functions of the extension. If these functions are activated, you must include these cookies in your policy. You must also mention if the user must give his consent before these cookies are configured.

Suggested text: We use cookies to remind us of who you are as you browse our site and to store the contents of your shopping cart for the purpose of sending you a reminder. These cookies will only be set when you agree to allow additional cookies on our website. wp_automatewoo_visitor - Used to store a security key that is unique to you - Expires after 2 years wp_automatewoo_session_started - Used to signal when you start interacting with our website - Expires when you end the browser session automatewoo_do_cart_update - Used to signal when your stored basket needs to be updated - Expires when you end the browser session


If you use AutomateWoo's basket tracking functionality, user baskets will be stored for 60 days, depending on your settings.

Suggested text: We store a copy of your shopping cart in our database for 60 days as a reminder when your cart is abandoned.

Communication preferences

AutomateWoo keeps a record of the moment when a user or a guest decides to subscribe or unsubscribe.

Suggested text: We store your communication preferences, for example if you have opted in to receive marketing communications. This data is kept until you request the deletion of your data.

Communication logs

AutomateWoo keeps a record of all workflow logs, which includes tracking of opens, clicks and conversions.

Suggested text: We keep a log of some of the communications we have with you, which may include marketing and transactional emails and/or SMS messages. These exchanges are kept for the purpose of improving our marketing and communication with you and other customers. These logs are kept until you request the deletion of your data.

Data capture before sending

AutomateWoo allows the capture of customer data before the forms are sent, which generally means that consent has not been given. The use of this functionality may be contrary to the legislation on the capture of personal data in force in certain regions. If you choose to use this feature, we recommend that you consider it carefully.

What we share with others

AutomateWoo integrates with third-party services, which means that personal data can be shared depending on the integrations you have activated and the workflows you use.

Suggested text: We use Twilio as our SMS sending service. Your data may be transferred to Twilio for processing in accordance with its privacy policy. Suggested text: We use MailChimp for e-mail marketing. Your data may be transferred to MailChimp for processing in accordance with its privacy policy. Suggested text: We use Active Campaign for e-mail marketing. Your data may be transferred to Active Campaign for processing in accordance with its privacy policy. Suggested text: We use Campaign Monitor for e-mail marketing. Your data may be transferred to Campaign Monitor for processing in accordance with its privacy policy. Suggested text: We use Bitly to shorten the links. Your data may be transferred to Bitly for processing in accordance with its privacy policy. Suggested text: We use AgileCRM as a CRM. Your data may be transferred to AgileCRM for processing in accordance with its privacy policy.

Loco Translate

This extension does not collect data from your visitors. Administrators and auditors can view the privacy policy of Loco Translate.